If a team member performing poorly relative to expectation, the team’s leader should first make sure basic tenets for success have been established using best contracting and governance practices.

• As the team’s leader, ensure that you:
  • Know what the team counts on the team member to do
  • Believe s/he has the ability do it.
  • Want him/her to do it.

• Validate that s/he:
  • Knows what the team is counting on him/her to do
  • Believes s/he has the ability do it.
  • Wants to do it.

• Verify s/he has what is needed for success; including resources (e.g., time, money, space), knowledge, experience, systems, and access to experienced advisors.

• Ensure there is sufficient incentive to perform up to expectation.

• Provide governance; i.e., every month or so, ask him/her to tell you:
  • What s/he is trying to accomplish
  • What has been done towards that end
  • What has been the result of those efforts
  • What has been learned
  • What s/he plans to do next.

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