Most people cannot listen until they have been heard. As a consequence, wise leaders who want to affect thinking and behavior learn to first listen to those they aim to impact.
Holding back from jumping-in when a key point comes to mind in the middle of a fast-paced conversation can be a challenge but it is also essential in order to avoid being written-off as one who does not listen or understand, especially if the leader is new to the organization.
The following steps help a leader stay in-tune and attuned and dramatically improve their odds of success:
- When someone talks, give undivided attention and do not interrupt. While s/he is talking you may think you know what they are going to say and what you want to say next rushes to mind. In that instant you experience an irrepressible urge to interrupt and jump-in. Following the urge causes many bright, successful senior executives to often unintentionally and repeatedly use the power of their position to hijack conversations. The pattern wears on those in the organization and soon the leader is written-off as one who never listens and who does not get, or care about, those they lead. Continue reading












